Policies

Travel Insurance

Travel insurance can minimize the considerable financial risks of traveling: acts of God, accidents, and illness. Deposits are non-refundable unless you or I can fill your seat. We highly recommend that you consider Travel Insurance. Without travel insurance, your travel investment is unprotected/non-refundable. You are also at considerable risk for medical expenses while traveling outside of your home province, outside Canada, and abroad. Medical care is your full expense without a form of insurance. Sue Anne Tours is not liable in any way for personal medical needs, bills, hospitalization, cancellations, or delayed travel.

Cross Border & International Travel

It is the responsibility of each traveler to verify their entry status with boarder officials prior to traveling, to ensure entrance into the country is permitted. Sue Anne Tours is not responsible in any way or liable for any expenses incurred from the denial of entry.

Cannabis

Cannabis of any kind medical, creams, CBD oil etc. is illegal to transport across boarders. Please see Government of Canada website for more details.

Mobility

Travelers requiring assistance must be accompanied by a companion who will be fully responsible while on tour. Tour managers are not permitted to personally assist partially disabled clients. Help is always provided, and personal companions are recommended for those who need daily assistance. Sue Anne Tours is not responsible or liable for participants who may or may not be able to attend certain events due to personal abilities.

Luggage Allowance – Motor Coach

Each guest is allowed one large suitcase that does not exceed 50lbs, which is stored in the luggage compartment below the coach, one carry-on bag suitable for storage in the overhead compartment or under your seat and a personal item such as a purse or camera bag.

Passenger Conduct

Please understand that Sue Anne Tours has the right to ask any participant to leave the tour should his/her behavior disrupt the group or Tour Manager from providing the service required to conduct the tour. This is a zero-tolerance policy. If such a rare occurrence transpires, no refunds, credits, reimbursements will be provided from Sue Anne Tours.

Tour price including Deposits

Deposits are required at the time of booking and are NON-REFUNDABLE unless you or I can fill the seat. Sue Anne Tours has many suppliers’ agreements to meet and is not responsible for clients’ misfortunes, sickness, illness, or changes in decisions to travel. Deposits secure your travel arrangements on the tour you have chosen. Balances must be paid 60 days in full before the tour by the designated date or risk of automatic cancellation with full loss of payments. To avoid disappointment, we ask for all payments to be met by the initial timelines provided by Sue Anne Tours. Note: If the final payment date passes, or if the reservation is made after the tour’s final payment date, the full payment is due at time of booking. Once paid in full, the trip is nonrefundable unless You or I can fill the seat.

Gratuities

While gratuities are optional, its a great way to say thank you for the driver. Industry guidelines are $5.00-$7.00 per day per person. This is on a volunteer basis only.